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Goals clear, unambiguous, achievable, with deadlines, including exit where relevant Intelligence to understand the context and opportunities Strategies to achieve the goals, to get from here-and-now to there-and-then Programs complementary activities that implement the strategies Business Plan to communicate with stakeholders and provide an operational template Funding that feeds the operation Finances that are managed and controlled Metrics to measure progress and highlight issues Responsibility who's tasked with doing what by when? Communication so that everyone knows what's going on and why Commitment gaining buy-in to the whole caboodle Processes ensuring tasks dovetail together and information flows Systems that underpin the processes IT that supports the systems Policies to clarify the environment and aid decision-making Creativity to avoid being a me-too Confidence to boldly go Fun enjoy the journey Satisfaction at the achievement

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